The player from Germany had his bonus winnings cancelled due to bonus rules violation. After a closer examination, we ended up rejecting this complaint as unjustified.
Horus Casino - Player’s bonus winnings have been voided.
Amount: €135
Horus Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Horus Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
The casino accuses me of using a bonus illegally and has blocked my account and withheld my winnings of € 130. Have previously deposited € 140
Automatic translation:
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3 years ago
Dear Mario,
Thank you very much for submitting your complaint and for forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?
Lastly, could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I used the third deposit bonus and the code could be used more than once. Which the casino also accuses me of. I thought you could use this code more often. It always worked
Automatic translation:
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3 years ago
Do I understand correctly that you have used the promotional code for Third Deposit bonus more than once?
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3 years ago
I'm sorry but you surely agree with me that it is forbidden to use the Third Deposit bonus promotional code more than once.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
