Highway Casino - The player's winnings were voided.

After almost a month of dealing with paperwork, now it was one thing and then another. And the kyc process will be approved, they kept the money and the deposit bonus money of 30 euros. I won 270 euros I deposited 30 to be able to withdraw. They gave 90 bonus. That I didn't even touch them waiting to see if they paid. They weren't going to invent anything. At the end of all this and 9 days passed including the weekend. They send an email saying that I broke the casino rules by placing 4 high value bets, one at 17 and 3 at 8 euros. Thing I didn't do. They sent an attachment and the first 4 coincided right away. They took everything away, they are liars, I have prints of all conversations and emails. I do not advise this casino when paying is a lie.

We have more of the same in other casinos but I haven't made deposits yet. The firm is the same one back in curacao. All scams are scam phone contacts don't work only they can call because they have mine. Just bullshit. Nobody gets it.

Hello gonnie1378,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Highway Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much is your current casino balance, did they refund the deposited amount? When was the last time you spoke to the casino and what was it about?

Please note that while you have an active bonus, the bonus terms applies so if you did bet over the maximum limit, the casino has right to void any winnings generated from it.

Looking forward to your answer.

Regards,

Nick

I didn't make max bets bought free spins. And it was tuff checked. It took me almost 20 days to sort everything out. They immediately asked for the deposit and photocopies of the card and account and a signed document. Then they were going to analyze the account to see if everything was correct. They even gave me a bonus of 90 euros that I didn't use and the deposit I made went to bonus and not withdrawal money. Everything has been verified. The casino itself does not allow you to enter certain slots because it is bonus money, I only bought free spins and I have screen prints of the winnings and conversations with the support. And it was all right. If what I did were not allowed, the gains would not be raised. I immediately received congratulations and to make a deposit. In total, they got 270 plus 30 deposit plus 90 bonus. And they withdraw more money from the card than they owed and then they took another fee. That is, everything was fine until it came time to pay. They invented everything, they even asked for a bitcoin account, otherwise they wouldn't withdraw the money. I even had to create one as if the bank card did not arrive. They walked around until the last one. All good and then nothing. I have prints of all conversations gained and the email from the process drag. If I infringed, I didn't play or ask for a deposit. They had to come up with some trickery.

Greetings all the best.

Hello gonnie1378,

Is it possible to forward your deposit/bonus and betting history to nikolas.b@casino.guru?

Yes I can do that. I'll send the file they sent me and prints.

Hello gonnie1378,

Based on the game history you provided, it seems like you bet over the maximum allowed limit - if you open the file you can see the highlighted amounts as well. Please note that once you have an active bonus, no matter if you play with the real balance part or the bonus money, all the bonus terms apply, therefor the max bet too.

Always be sure that you contact the casino and request them to remove a bonus before you start playing if you do not wish to have such restrictions. Unfortunately, once you bet over the allowed limit, the casino is allowed to void any winnings generated.

Is there anything else we could assist you with?

Dear gonnie1378,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.