Highway Casino - Player’s withdrawal has been delayed due to new deposit demand.

I've been trying to make a withdrawal for weeks now. First, it took one or two weeks for them to verify my account. When they finally verified it, they told me I needed to deposit a minimum of 30 dollars. This is absurd because I already made a minimum deposit of 5 dollars, which they accepted, and I even played with it. Now they're asking for more money just to withdraw. This is a complete scam.

Dear Ro1089,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify why are you requested to make a deposit of $30 to the casino?

Have you accumulated your winnings with or without an active bonus? If you played with a bonus, kindly send me the link or screenshot of it.

When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My winnings were with a bonus, I won 100 dollars, I sent documents, it took them 2 weeks to approve them and then they asked me for a minimum deposit to verify according to the payment method... well, I deposited 5 dollars, which they accepted... and I played the 5 dollars because They also ask that the first deposit be played.. now they tell me that the minimum deposit is 30 dollars and they are not going to withdraw me until I deposit 30 because it is money that I won with a bonus and that is the requirement.. in any case They should deduct the 30 dollars from my withdrawal but because they forcefully ask for 30 if they have already accepted my deposit of 5 dollars, my withdrawal has been pending for a week and they have already rejected it once before because they want more to be deposited

But they are so attached to their terms and conditions and that is why they do not withdraw me because the minimum requirement is 30 dollars... but to receive the money they do not care that it is less as long as it is money that comes in and not money that goes out, they are very accessible in breaking their own terms.

They just rejected my withdrawal again saying the same thing that their minimum to withdraw me is to deposit 30 dollars. They know that it is a lot of anger that even though I show them evidence that what they say is false, since if their minimum was that they would not have accepted the deposit that I made to them... with what confidence does one deposit in a place like this where they do not even comply? With their terms and conditions they only use them in their own way to steal money from people who in the end rig their terms for their own convenience and the users cannot do anything about this they simply say we don't pay you because we don't want in the teeminos they say yes we want we don't pay and that's it and one remains like a clown

Heyy mmm... I thought you would help me here with something but it's useless the only thing I have left is to warn the people of this casino on all possible networks so that they don't make the mistake of depositing with them

Have you accumulated your winnings of $100 with a no-deposit bonus?

Please be aware that the casino has the right to request a minimum deposit according to their Terms and Conditions.

I already made a minimum deposit and sent the confirmation that they themselves sent me. If what I deposited could not be deposited because they accepted it and did not return it to me, they should return what I deposited to them since it does not fall within their minimum range.

They should return what I deposited to them since they do not accept that they return it to me based on that amount.

You deposited 5 dollars to the casino. Has this amount been credited to your account and have you played with that money? Have you accumulated any winnings with this deposit?

Please understand that if you do not wish to fulfill the casino's requirements to be able to withdraw the winnings from your free bonus, we are unable to assist you further.

Dear Ro1089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.