Heaps O Wins Casino - Player was denied winnings from free spins.

I have deposited here before everything seemed , ok. I played free spin's that were offered on their site as "on the house," with no other t and c's listed. Now they won't pay. Does this happen whenever they push these new games on us. Spin's so pathetic in value and advertised as risk free then they won't pay. ???????

Help????

Dear Guitarguy23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Heaps O Wins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any explanation from the casino as to why your winnings won't be paid out?
• Has the casino cited any broken rules?
• If you receive any response from the casino, please forward it to my email at tomas@casino.guru, alternatively, you can post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Alright, this story will get better I can see it happening as we go on with it about bonuses. I deposited at the casino and everything was fine. I had not heard a lot of Heap o wins. I did see that the website was a interesting well put together site. It SO happens that immediately after I made a deposit I missed a "hidden" offer found on their site advertising free spins that they really I can honestly say they would not fulfill on they're end. Now these spin's are advertised as ON THE HOUSE totally free try them on us right now kind of thing. I can send you the print or the email which ever. Now this was me clicking on the site too find deal's not bonus hunting because I am a depositing player I don't know how they arrange these bonuses and they don't tell me anything. Some site's have honored they're end that is where I stay confused. I had maybe a chip play and a free spin's from another advertisement with the same description. I plain click on this one after reading the whole On The House etc, and I, didn't see any "Unless stated OTHERWISE." I only saw free spin's, I deposit at this casino it went through on their system. I don't manage my own account because if I did I could bring up so much wrong determinations they make not giving us our due's.

Feel free to submit any evidence regarding the case here or send me the information that would illustrate the situation to my email at tomas@casino.guru

I'll await your response.

Dear Guitarguy23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank's for the help Tomas though right now I feel what they've done on the side with other offer's makes up for this. SO ya. Thank's again though.

I am sorry but I didn't understand your comment. Do you still need our assistance?

Dear Guitarguy23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.