The player played with a free no deposit bonus and managed to win about €110. She was asked to make a deposit to be able to withdraw her winnings. There seems to be a problem with the withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Gratorama Casino - Player seems to have difficulties with her withdrawal.
Amount: €100
Gratorama Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I won 110 euros in this casino, but as I could not raise I asked to make a deposit, I made a deposit of 10 euros, so I can not withdraw the 100 and stay there with 10 ... I would like to Know how I do it. Otherwise it will be unfair and cheating ...
Automatic translation:
Public
Public
5 years ago
Dear Elsa,
Thank you for contacting Casino Guru and letting us help you with your issue. If I understand you correctly, you have to make a deposit to withdraw your winnings. And your question is how to do it properly, right? I recommend you to contact the casino, do the KYC (know your customer) and verify your account first. When this is done, you should be able to make a deposit and then withdraw your winnings.
Best regards,
Peter
