The player played with a free no deposit bonus and managed to win about €110. She was asked to make a deposit to be able to withdraw her winnings. There seems to be a problem with the withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Gratorama Casino - Player seems to have difficulties with her withdrawal.
Amount: €100
Gratorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Gratorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I won 110 euros in this casino, but as I could not raise I asked to make a deposit, I made a deposit of 10 euros, so I can not withdraw the 100 and stay there with 10 ... I would like to Know how I do it. Otherwise it will be unfair and cheating ...
Automatic translation:
Public
Public
5 years ago
Dear Elsa,
Thank you for contacting Casino Guru and letting us help you with your issue. If I understand you correctly, you have to make a deposit to withdraw your winnings. And your question is how to do it properly, right? I recommend you to contact the casino, do the KYC (know your customer) and verify your account first. When this is done, you should be able to make a deposit and then withdraw your winnings.
Best regards,
Peter
