iWild Casino - Player's account is closed unexpectedly.

I’ve had an account with this casino for over a year, but I hadn’t played in quite some time—until recently, when I decided to return. I noticed that the casino has a point system, where players earn 1 point for every €100 wagered, and these points can be converted into bonus balance.

So, I decided to redeem my accumulated points with the intention of converting them into real money. I managed to obtain a total of €238, from which I withdrew only €100. On the same day, the casino closed my account without providing any clear explanation—just stating it was an "administrative decision."

I attempted to contact support to get more details, especially since I did nothing wrong and I'm fully aware of the Terms & Conditions. Unfortunately, I received no reasonable response.

I would also like to point out that a similar situation occurred with another casino from the same network, "SnatchCasino." After claiming my loyalty bonus and making my first withdrawal request, my entire balance was confiscated—again, without any apparent reason.

These incidents make me question whether this is a recurring practice and if these casinos are, in fact, operating in bad faith.

Dear denilson781,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

If you have an issue with another casino, I would recommend you file a complaint for it separately.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly that you managed to cash out 100€ and that 138€ was confiscated?
• Could you please advise how long you have been a player of the casino and when your account was blocked?
• Was your account verified? When did you complete account verification?
• Could you please share the communication from the casino in which the casino justifies its decision? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas