The player from Germany has requested account closure due to gambling addiction for three days, but the casino has not yet closed her account, resulting in further losses.
Pribet Casino - Player's account closure is delayed.
Amount: €250
Pribet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.4
Pribet Casino has a Safety Index of 0.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 7h 0m 13s
Case summary
2 days ago
Public
Public
2 days ago
Translation
I've been writing for three days, requesting closure due to gambling addiction, which I've already mentioned in the chat and in my emails. The account still hasn't been closed, and unfortunately, I've continued to lose money!
Automatic translation:
Public
Public
2 days ago
Dear Ramona1987,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share your attempts to close your account?
- Has the casino replied to your requests at any point? What response have you received?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Ramona1987 has 5d 7h 0m 13s to reply
