Bankonbet Casino - Player is unable to withdraw blocked winnings.

Bankombet has blocked more than €2,000 on my account. They won't let me withdraw anything, and they don't give me any explanation. They've canceled two withdrawals even though the account is verified, and I've made withdrawals in the past without any problems.

I've only received an email back saying that my withdrawal provider has rejected the withdrawal, which is a lie because I made a crypto withdrawal and it's impossible for it to be rejected by the other party.

Also, now when I try to withdraw it directly tells me that withdrawals are blocked.

They're not helpful at all in the chat, and they just talk nonsense about deleting cookies and cache and stuff like that.

They are robbing me

Suddenly, they tell me I have to re-verify. They ask for extremely private documents, like all my bank transactions (whether related to their bookmaker or not) for months on end—something completely illegal. I send them, and they reject them.

After contacting me again via chat, they literally told me this:

"Thank you very much for waiting online. I have verified the documentation you submitted and, indeed, it is not in a valid format. Currently, banks include verification tools such as QR codes or similar on their documents. For this reason, we have been unable to approve your verification. We ask that you please request bank statements from your bank in a verifiable format."

Even so, I've sent them absolutely everything they've asked for, fighting with the bank to get what they asked for. I've sent it again, and everything remains the same. They don't tell me anything, and withdrawals are still disabled. They don't answer emails. When I contact them via chat, I have to explain over and over again what happened, and they do absolutely nothing.

They are robbing me in an incredible way.

Dear marcoslopez86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankonbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long have you been a player of the casino and when exactly your account was blocked for withdrawals?
• When was the last time you were able to withdraw your winnings and when did you complete account verification previously?
• Have you used crypto exclusively for deposits and withdrawals in this online casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas