The player from Germany is unable to verify his account to withdraw his winnings due to being requested to provide a photo of a physical debit card, which he does not possess as he used a virtual card for deposits.
Slotsgallery Casino - Player's withdrawal is delayed due to verification issues.
Amount: €250
Slotsgallery Casino
Safety Index:HighSafety Index
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8.5
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Waiting for Casino Guru to reply
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Case summary
2 days ago
Public
Public
2 days ago
Translation
Hello, unfortunately I cannot verify my account at this casino in order to withdraw my money.
I have played at several Hollycorn NV casinos and have never had any problems.
To deposit, I used a Visa debit card linked to my Trade Republic account. This is a virtual card.
Unfortunately, I am told to send a photo of the physical card, but since it does not exist, it is impossible.
Automatic translation:
Public
Public
2 days ago
Dear loidcasino1337,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotsgallery Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you explained to casino support the card you deposited with is virtual? What response have you received?
- In many cases, when the card is virtual the casino would ask for a bank statement associated with the card you used. Was this requested?
- Could you please share with me your communication with the casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
