The player from the United Kingdom faces issues with responsible gambling, as he continues to be allowed to gamble despite repeatedly requesting self-exclusion. He is also frustrated that he was permitted to open an account with a sister site, Bounty Reels, which shares the same operator.
Golden Mister Casino - Player has issues with self-exclusion.
Amount: £2,000
Golden Mister Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 59m 57s
Case summary
1 minute ago
Public
Public
7 hours ago
continuously allowed to gamble when i have repeatedly asked to be permanently self as i have a gambling problem, was also allowed to open an account and wager money with sister site bounty reels even tho they have the same operator
Public
Public
1 hour ago
Hello 8Cienna8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Mister Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you request for self exclusion for the first time?
- Was your account ever closed?
- When was the last time you spoke to the casino and what was it about?
Please forward your initial self-exclusion request to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
