HomeComplaintsGolden Crown Casino - Player’s deposit has never been credited to his casino account.

Golden Crown Casino - Player’s deposit has never been credited to his casino account.

Amount: A$100

Golden Crown Casino
Safety Index:High
Submitted: 23 Feb 2022 | Case closed : 10 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Australia has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Not all funds were correctly credited to my account received no free spins or matching deposit like promised all over the net


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2 years ago

Dear stoner666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

 

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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2 years ago

Dear stoner666,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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