Frumzi Casino - Player’s withdrawal has been delayed.

I have been waiting since 12/10/2023 for my withdrawal of 1,400 BRL and I still haven't received my winnings. Every time on chat they say your withdrawal is being processed and the following day it’s the same thing, your withdrawal is being processed.

Dear ericleo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The Casino's deadline is 72 hours, or 3 days, and it's already been 5 days and I still haven't received it. These casinos expect the player to reverse the withdrawal, which is why they take a long time to pay out the winnings, but the delay only frustrates customers, and leaves customers are unhappy with the Casino in question, no. which you rated with a good rating, to date I have not received my winnings, if we inflict some Casino rules on the spot they withdraw the winnings, but if you win it takes an eternity for them Please pay, my account does not require verification, but I think waiting 14 days for me to help is a long time, thank you!

The Casino's deadline is 72 hours, or 3 days, and it's already been 5 days and I still haven't received it. These casinos expect the player to reverse the withdrawal, which is why they take a long time to pay out the winnings, but the delay only frustrates customers, and leaves customers are unhappy with the Casino in question, you gave it a good rating, I saw the rating so I deposited in this casino, to date I have not received my winnings, if we inflict some Casino rules on us at the time they withdraw the winnings, but if you win it takes forever for them to pay, my account doesn't need verification, but I think waiting 14 days for them to help me is a long time, thank you!

The StreamBetz Casino website paid me the next day and their rating is low 3.6 and they paid me right away, the one with a high rate rated by you has already not paid my winnings for 5 days, will you understand your rating?! ??

They still haven't paid my withdrawal on 12/15/2023

On December 18, 2023 I still haven't received my winnings of 1,400 BRL, I've been waiting since December 10th.

I requested the withdrawal on 12/10/2023 on 12/18/2023 after 8 days they requested my documents, I sent the front and back ID and the selfie, I sent proof of address, proof of the deposit was missing and I requested clarification via email at the Casino support, so it will be a few more days for verification, this Casino usually delays withdrawals, but I am recording that to date I have not received my winnings and my documents have not yet been verified, thank you.

On 12/19/2023 my profile was not verified and my earnings have been stopped for 9 days.

On 12/20/2023 I still haven't received my winnings and I haven't been verified to date, and they also haven't responded to the emails sent.

On 12/21/2023 I still haven't received my winnings and I haven't been verified, 11 days, I haven't received a response to any email sent.

Thanks for your continuous updates.

While I understand your dissatisfaction, per our policy we don't interfere earlier than 14 days after a withdrawal is requested, since there might be legitimate reasons why the withdrawal is delayed.

In the meantime, please read about how we rate casinos https://pt.casino.guru/as-nossas-avaliacoes-de-casinos in order to find out why casinos have the rating we present on our website.

I will set the timer for an additional 3 days to allow the casino two full weeks to process the payment. If there’s no development by Sunday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Okay, we'll wait another 3 days, thank you!

I haven't been verified yet and haven't received my winnings for the record! And I received no response to my emails sent.

On 12/21/2023.

On December 24, 2023 I received my Casino winnings and was verified.

Casino doesn't owe me anything anymore, everything is fine

Dear ericleo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru