Fortune Panda Casino - Player's bonus is not credited.

I use bonus promotions when making a deposit and the casino doesn't honor the bonus so you basically use your deposit and have no bonus afterwards. I made a deposit and the funds never got added to my casino account. I showed proof to live chat and sent several emails to there finance department because the live chat operator said the finance team will take care of it asap I get no response to my emails and been waiting forever for my money to be credited to my casino account. I wouldn't recommend this casino at all

Dear Player1000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you experienced two issues - a lost deposit and that a bonus hasn't been credited?
• Could you please advise which bonus you tried to activate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Player1000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.