The player from Ontario used a bonus promotion when making a deposit, but the casino didn't honour the bonus.
I use bonus promotions when making a deposit and the casino doesn't honor the bonus so you basically use your deposit and have no bonus afterwards. I made a deposit and the funds never got added to my casino account. I showed proof to live chat and sent several emails to there finance department because the live chat operator said the finance team will take care of it asap I get no response to my emails and been waiting forever for my money to be credited to my casino account. I wouldn't recommend this casino at all
Dear Player1000,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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