HomeComplaintsFortune Panda Casino - Player believes that their withdrawal has been delayed.

Fortune Panda Casino - Player believes that their withdrawal has been delayed.

Amount: $20,000

Fortune Panda Casino
Safety Index:Below average
Submitted: 28 Dec 2023 | Case closed : 24 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from New York had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and might be delayed due to unfinished KYC verification or high withdrawal request volumes. The team had offered to intervene if the withdrawal was not received after 14 days. However, the player did not respond to subsequent communications, which led to the complaint being rejected due to lack of further information.

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4 months ago

I have completed all requirements and the wait time and tasks jus keep increasing..I don't understand

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4 months ago

Dear newyorkb1tch3s,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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4 months ago

Dear newyorkb1tch3s,

Have you received your withdrawal from the casino yet?

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4 months ago

Dear newyorkb1tch3s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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