The player from Brazil had won 3,000 BRL at a new casino and was in the process of verifying his withdrawal. He had already submitted the required selfie along with documentation to support his request. The issue was resolved when the player received his winnings.
Fat Panda Casino - Player is awaiting withdrawal verification.
Amount: 3,000 R$
Fat Panda Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
Fat Panda Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.5. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 week ago
Translation
Hello Casinoguru, I won an amount of 3,000 BRL at this casino. Since this casino is new, I decided to file a complaint so you can follow up on my withdrawal.
I only need to verify my selfie with a piece of paper showing the casino's name, the date, and the email, which I have already sent.
Thank you
Automatic translation:
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1 week ago
Dear ericleo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
If there are any adverse developments you won't be able to resolve with casino support, please let us know sooner and we'll try to assist.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 week ago
Translation
I'm aware of the deadline and I'll wait for it!
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1 week ago
Translation
I have already received my winnings Casino is honest can close the complaint thank you.
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1 week ago
Dear ericleo,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
