FanDuel Casino Ontario - Player's access to funds is blocked.

fanduel has blocked me and has my money locked on my account please help me

Dear josh720,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

ive had my account for a few years yes I was verified and i played casino and sports betting also my winning were with my money

the blocked me and said i was sharing my account when i have never done so and I cant email them anymore they blocked my email

sorry for long response did not see the msg

Hi josh720,

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

no, no one has done that I am the only one with access to my account

whenever i would respond to them through email i would get this guy named tim he would tell me i shared my account over 50 times when I told him he is a liar and to transfer my case to another employee and I havent got i response in over a month I think it is beceuase he has blocked my account to email aswell

Hi josh720,

I've just come across another complaint that you filed some time ago concerning a very similar issue with this casino.

In the previous complaint, you mentioned that there is another family member who also has an account in the same casino. Could you please provide more details on this?

Thank you.

its the same issue and how can i give you more details to their account I dont understand

and what did they say when will they give me my money back my bank is also trying to contact them

Thank you very much, josh720, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

when am I going to get a resolution to this im just answering the same questions over and over again how it it legal for them to take my money and ban me and where can i reach out to to get my money back from fanduels fraud site

Hello josh720,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear FanDuel Casino,

Could you possibly provide additional information regarding the blocked account and clarify the situation?

Thank you in advance.

Respectfully,

Michal

thank you I have been emailing them over 100 times and getting no help

I told them i had money on my account for months they said i didn't. I msged them a few days ago asking about my money and they finally admit that i have money on my account. these people have banned me since December with money on my account they lied to me and said i had no money on my account they banned me from live chat and they claim I have been sharing my account which I can promise you i have never.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I sent my bank info about 4 times since February and ill tell them to withdraw and they will follow up with telling me to send my info so they can withdraw my funds. i dont understand if they are trying to troll me but i sent the bank info 4 times I dont understand what these people are doing

they asked for my info again i sent it but still have not got my money or a email saying they withdrew

they honestly are just fucking with me at this point i sent the info 5 times and they stopped responding they ask me to send bank info then ignore me for days and will ask again days later . I have all the emails as well

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Ontario Gaming Authority (https://igamingontario.ca/en/player/player-support) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.v@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal V, Casino.Guru