The player from Italy has requested a withdrawal. Unfortunately, the payment seems to be delayed. We’ve rejected this complaint as per the player’s explicit request.
Explosino Casino - Player’s withdrawal has been delayed.
Amount: €50
Explosino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Explosino Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The casino advert mentions 12 hours for withdrawals.
The casino rules speak of 48 hours for withdrawals
Ame 96 hours have passed and the payment process has not started.
I ask you to solicit payment without delay and excuses for not paying
Automatic translation:
Public
Public
3 years ago
Dear Omar,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and confirm that your account has been fully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
