The player from Italy verified his account and tried to withdraw using Skrill, but the transaction wasn’t successful. This complaint was successfully resolved.
Explosino Casino - Player’s withdrawal has been delayed.
Amount: €500
Explosino Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
They validated my account immediately and said that with skrill the withdrawal takes place automatically but they never arrived in chat they say that I have to send emails but they never answered me and I'm sure I will never see the money again stay away
Automatic translation:
Public
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4 years ago
Dear Felice,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? What is the status of your withdrawal? Is it pending or processed?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
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4 years ago
Translation
And waiting for days they do not want to pay me they invent a thousand excuses for a small amount then it is 500 euros via skrill and they never replied to an email I sent six of them on the site it says that it takes 24 hours to processing after document verification. Is there any hope of seeing my winnings on skrill?
Edited
Automatic translation:
Public
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4 years ago
Could you please specify when exactly have you requested your withdrawal? How many days ago? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal.
