HomeComplaintsExplosino Casino - Player’s withdrawal has been delayed.

Explosino Casino - Player’s withdrawal has been delayed.

Amount: €500

Explosino Casino
Safety Index:Very low
Submitted: 15 Oct 2020 | Resolved : 19 Oct 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Italy verified his account and tried to withdraw using Skrill, but the transaction wasn’t successful. This complaint was successfully resolved.

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4 years ago
Translation

They validated my account immediately and said that with skrill the withdrawal takes place automatically but they never arrived in chat they say that I have to send emails but they never answered me and I'm sure I will never see the money again stay away

Automatic translation:
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4 years ago

Dear Felice,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? What is the status of your withdrawal? Is it pending or processed?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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4 years ago
Translation

And waiting for days they do not want to pay me they invent a thousand excuses for a small amount then it is 500 euros via skrill and they never replied to an email I sent six of them on the site it says that it takes 24 hours to processing after document verification. Is there any hope of seeing my winnings on skrill?

Edited
Automatic translation:
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4 years ago

Could you please specify when exactly have you requested your withdrawal? How many days ago? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal.

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4 years ago
Translation

After so many times that I went to chat they finally paid me thanks a lot for the interest

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Automatic translation:
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4 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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