The player from Japan had winnings of over $20000 at Empire Casino. After he withdrew $5000, the remainder of his funds were confiscated due to allegations of fraudulent play, the specifics of which were not provided. He denied any fraudulent activities and requested a return of the balance. We had contacted the casino for clarification and evidence of the alleged fraudulent play, but received no cooperation. Without supporting evidence, we could not fully agree with the confiscation of the player's winnings. Due to the casino's lack of further cooperation, we marked the complaint as 'unresolved', potentially affecting the casino's rating. We had recommended the player to contact the Gaming Curaçao Authority for further assistance.