Crypto Loko Casino - Player struggles with withdrawal cancellation and misplaced bet.

Account balance was sitting $760 i submitted several withdrawal requrst which were constantly canceled by a manager with no explanation. Finally after giving them a bad review the withdrawal request was approved except it was approved in 2 different transactions with $58 going to me and the remained going to a different bitcoin account. 2 weeks and counting on trying to get ahold of them over this transaction and absolutely no reaponse besides the automated one. Decided to gove it another try and was up to $326 hit "spin" on a $2.50 bet and poof my balsnce magically decreased to $12.68 i play with my phone casted onto the tv as my wife doesnt gamble but likes to watch and she saw it with her own eyes. Once again contacted custimer service with 6 days and counting of no reply for that one. Absolute scam and fraudulent casino. Highly recommend not playing here and taking your crypto/money elsewhere.

Dear cameron0569,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

I uploaded supporting documentation already but sure ill send it to that email.

Thank you, cameron0569, for the forwarded screenshots.

• Can you confirm whether your initial winnings were accumulated with or without the use of an active bonus?
• If an active bonus was involved, kindly provide details on the specific bonus used.

Looking forward to hearing from you.

Initial winnings were accumulated with a 25 free spin no withdrawal limit bonus and a deposit I made. I have yet to recieve a reply from any of my multiple emails to the company or recieve any form of explanation for where the rest of my money was sent to. As it was sent to another bitcoin account but was not the account that i provided. You can traces the transaction for my account andnsee that the remaining amounts were sent to a different wallet. Seems like the "manager that handled" my withdrawal helped him/her self to my winnings.

Per their rules and regulations the max I could withdrawl is the bonus amount x 40x my deposit amount for a "no withdrawal limit bonus" so working that math out I shouldve been allowed to withdrawal up to $6,600 usd in btc. Instead my $759 magically lowered to less that $300 and I only recieved $58 of that.

• Do I understand correctly that your winnings were accumulated from a Free Chip solely?

I have checked the general bonus terms and conditions and this is what I found (here):

3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 times the face value of the bonus, with a minimum of $50. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $50.

4. All No Deposit Bonuses are subject to the Wagering Requirements and Maximum Withdrawal Limits listed above.

5. Once you have met the Wagering Requirements and are able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from your

balance, as you will not be able to withdraw these funds.

Please understand that if your winnings were accumulated from a free bonus, the maximum cashout available to you would be $50 only.

My winning were accumulated with a no max withdrawal bonus and a deposit. My maximum withdrawalable amount was $6,600.

It wasnt a no deposit bonus. It was a no withdrawl limit bonus with a deposit.

Could you please forward the exact link to the abovementioned promotional offer? Thank you very much.

It was a promo code you entered under "coupons" it wasn't a link

Could you please advise what "promo code" you have used to activate the bonus?

Wasn't it the following bonus, please?

When i click your li k to see what promo code you're asusming I used it takes me to thwir current promo page. I cant see the exact code anymore as my account was closed adter i filed a complaint with their "gaming board". I don't see a point in continuing on with this as it isn't going to get me the money they owe me.

I'm sorry but there is no withdrawal for an amount of $6,600 visible on the screenshots that you forwarded.

The only withdrawal that you mentioned in the communication was for $759.

It is a very confusing case in which we haven't moved much since it was submitted a month ago.

I'm afraid I will need more information if you wish to continue and claim a withdrawal of $6,600. Looking forward to hearing from you.

I need you to go back through and reread everything. I stated the coupon had a maximum withdrawl limit of $6,600. Not that i tried to withdrawl $6,600...

I apologize for the confusion. I misunderstood the information initially. I revisited the entire thread, and as per my understanding, your winnings of $700+ originated from a free bonus (initial winnings were accumulated with a 25 free spin). If my interpretation is incorrect, kindly send your transaction history from before the 5th of November, as no deposit is visible in the forwarded screenshots.

Ideally, I would appreciate a screenshot of your recently activated bonuses.

Thank you in advance.

Dear cameron0569,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.