HomeComplaintsVaideBet Casino - Player's winnings have not been credited.

VaideBet Casino - Player's winnings have not been credited.

Amount: 2,000 R$

VaideBet Casino
Submitted: 29 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

2d 2h 33m 6s

Case summary

The player from Brazil faces an issue with ValideBet Casino that invalidated his winnings on a double bet placed on the Aviator game, claiming the bets were closed at the same minute and second. The player has screenshots to support his case.

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Good afternoon,

I placed a double bet on the Aviator game, and the betting house closed the bets at precisely the same minute and second, claiming that my winnings are not valid.

I have all the necessary screenshots to prove my case to you.

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Dear Silvamatos206,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of your betting history to check if the bets were deducted from your balance?

Has any of your double bets been accepted by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Good evening


This shows that no winnings were included in the bet I am complaining about.


In fact, the bookmaker claims that my complaint is invalid because I placed several bets on the same day, implying that we players are incapable of knowing when we are being cheated, as this really shows that they are only interested in their winnings and act unfairly.

Here it's clear that it was the same time

That's because the system took a long time to finish playing when I did.

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Correct me if I am wrong, but the screenshot from the casino shows that the game round with the result 79.06 ended at 13:54:38, while your two bets were made at 13:55.

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Good morning my moves started at 13:54:38

Ending at 13:55

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They only show the minutes and not the seconds of the end of the move in the game history, but through the move data they show the minutes and seconds of the start of the move.

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Please request the casino to send you the gaming history from 28 January in Excel format, and then forward it to me at veronika.f@casino.guru. We need to check if the bets were deducted from your account. Thank you for your understanding and cooperation.

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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Casino Guru is examining the case

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