Crazy Star Casino - Player isn’t able to withdraw his winnings.

Every time I play in this casino I have a hell of a lot of problems with withdrawals ... Now for 2 weeks I have been trying to withdraw my money ... I tried with bitcoins they said they have a technical problem, I tried with over 5 credit cards, again a technical problem .... They made me make an advcash to withdraw my money there, I verified it and finally they told me again that they had a problem ... I no longer have a possible option how to withdraw my money ...

Hello LinkinPark,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes I have successful withdraws, but everytime they have new problems... I have 2-3 withdraws, but everytime they reject me 1-2 methods(technical problems)... This time I don't have option for withdraw... They rejected my 5 credit cards, my BTC wallet, my Advcash.... We have many communication... I will send you last 4-5

They want some proof in emails that I send to you. I send them everythink that they want, but they again rejected my withdraws

Thank you very much LinkinPark for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello LinkinPark,

I looked at your complaint and will do my best to help you. I would like to invite Crazy Star Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Crazy Star Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.