Crazy Star Casino - Player is disatisfied with overall experience.

I deposited several times on this site and began to realise how fraudulent it was! They take payments through offshore payment platforms and are not licensed at all. The games do not seem real and you have no chance of winning and when you do like others they are joined with even though they sent it they force players to withdraw through perfect money who then do not let you withdraw and you have to exchange the funds and pay high exchange rates. I have had problems with a few of them and when contacting them they will not refund my deposits and when I have asked for the company details I am being told it is not possible

even though they have took my money!

Dear Cheryl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand this casino has a Bad reputation and operates without an official license, which gives it a free hand when it comes to treating players.

Also, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake. Not to mention that exchange rates are completely out of the casino’s hands.

Regarding the problem with games - I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do

I apologize, but in this case, if you have already played and lost all your funds, we are not able to help you and we don’t see any chance for a successful deposit refund. If there is any balance left, I would suggest you stop playing, withdraw your funds as soon as possible, and look for another casino with a better reputation.

I can only recommend you to do better research next time and play only in casinos licensed by the UKGC authority to avoid such situations.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Kristina

Hello, you can easily deposit by visa through their offshore payment platforms yet then they force you to open perfect money account who then again will not let you withdraw? How is this acceptable and legitimate. Thanks

As I mentioned previously, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. The most important point for us is that the casino found a way to successfully pay your winnings out.

Do I understand correctly, that even after you created the Perfect money account, you couldn't withdraw your winnings? Is there any money is being held by the casino?

Dear Cheryl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.