Cool Cat Casino - The player struggles to verify his account.

I have spoken to not 1 or 2 or 3 or 4 representatives/robots/ very much not trained reps. I have stated that I have uploaded all my documents over a week ago. After 5 days it seems to disappear. I have sent emails I have sent screen shots. I have done everything and still have gotten absolutely no where. What else do I do ? You owe me money and still can't get help

Hello AveryH,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

They all have Been approved now but now I'm running into problems with the paying of my winning. I have done investigation and the casino that pay in bitcoin do this so they can actually defraud customers. Bitcoin and the stats prove that this is the number 1 way to scam customers

Do I understand it correctly that all your documents have been approved? What exactly is your problem with the withdrawal?

They won't give me my withdrawal they keep making up excuses. I havenow launched a federal investigation as well as on the other casino planet 7 and I found out these 2 casinos are now blacklisted. I have done a story on the news and I have exposed all their messaged and yours as well. You guys are not helping I want you guys to be looked at as well

look nick I should have read the reviews .planet 7 and cool cat have commite dmore fraud then another in this world and yet you support them. Well that's OK. Because I have this all documented and I meet with W5 for a in person interview to have this all aired so the world can see

I am blocked of the site and can't get ahold of anyone why

Hello AveryH,

Unfortunately there is nothing uncommon on your situation. It is a common procedure that during a verification the casino blocks your access to the casino.

The process may take up to 14 days so if you are still hearing back from them and still within the 14 day period, there is nothing wrong with it.

When was the last time you hear from the casino?

Dear AveryH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.