HomeComplaintsCool Cat Casino - The player's withdrawal is delayed.

Cool Cat Casino - The player's withdrawal is delayed.

Amount: $1,140

Cool Cat Casino
Safety Index:Above average
Submitted: 21 May 2022 | Resolved : 15 Jul 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for over 2 weeks. We closed the complaint as resolved since the player has finally received his winnings.

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1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Hello darrell,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you withdraw from the casino and how long did it take? Since when exactly is your account fully verified? Did you use any bonus this time to accumulate your winnings or used any new payment method since your last withdrawal?

Looking forward to your answer.

Regards,

Nick

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1 year ago

the last time i got a withdraw was a month ago you got it for me the amount is1180.00 it was verified at the same time as planet 7 was three weeks ago and i used a bonus and made my playthough and asked for the same payment wire transfer

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1 year ago

Thank you darrell for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

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1 year ago

Hi darrell,


I've just reviewed your case and am sorry to hear that you came across such a problem with your withdrawal request. Can you please tell me what is the current status of your request?


To help you resolve the issue, I will contact the casino.


I'd like to invite the representative of the Cool Cat Casino to join this conversation. I hope you will be able to explain to us what happened to the player's withdrawal request. Probably, you can get any proof of the payment being processed?


Kind regards,

Natalia


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1 year ago

the withdraw is still there like its been from may 7

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1 year ago

Greetings all,


Just confirming that we now have review and approval on the requested withdrawal, payment should be going out to our 3rd party payment providers in the coming business days.


Best wishes,


Nick and Cool Cat

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1 year ago

thank you

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1 year ago

Hi all!


Thank you, Nick, for your response.


Dear darrell, since we've got the information that your withdrawal request has been already processed, I hope that you'll get your funds very soon. Please, be patient though because it may take some more time. Let us know as soon as you get your payout.


All the best!

Natalia

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1 year ago

why did planet7 put my money back in withdraw june2

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1 year ago

Hi darrell, are there any news regarding your withdrawal at Cool Cat Casino?

Please, be noted that if you currently have any issues with Planet7, these are not relevant for the particular case with Cool Cat.

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1 year ago

cool cat will only pay with bitcoin

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1 year ago

they put my money back in my account

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1 year ago

Greetings Darrell,


As Natalia mentioned, the issues you are having here also apply to our sister casinos. Please re-request the withdrawal and once we have your payout details in place we can work toward getting you paid.


Best,


Nick and Cool cat

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1 year ago

i put it back in yesterday when i seen they took it out

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1 year ago

Hi darrell,

can you please update me what's going on with your withdrawal request at Cool Cat now? Have you re-requested the withdrawal once more as Nick asked you to?


Regards,

Natalia

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1 year ago

yes the withdraw is still at cool cat i put it back in withdraw

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1 year ago

i got planet7 and cool cat changed to bitcoin i hope they pay their debt now

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1 year ago

i changed withdraws to bitcion at planet7 and cool cat its not so fast its still setting in withdraw i guess they not going to pay they reviews show a list as long as my arm of people with complants that they are owed money and cant get pais how can these cosinos have a good reputation that your reviews show

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1 year ago

they did move it from withdraw this morning

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1 year ago

Hi darrell, thanks for keeping us informed!


Hi Nick and Cool Cat team, can you please share any updates regarding the new withdrawal request via bitcoin the player mentioned? Has it been canceled?


Best wishes,

Natalia

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1 year ago

cool cat will not answer on instant chat, just wanted an update on my money. the withdrawal was approved and the money is no longer in account as of 6/10/22, it is currently 6/15/22.

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1 year ago

Hey all,


We have approval, in theory we should see payment go out via Bitcoin in the coming business days. Just let us know when it arrives Darrell, everything necessary is on file now and there shouldn't be anything left to be done aside from collect the money on your part.


Best wishes,


Nick and Cool Cat

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1 year ago

would you please send your last email again it was in the junk box when i was moving it ilost it

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1 year ago

Hi Nick and Cool Cat, thanks for providing this information!


Hi darrell, as we can see the casino representative confirmed that the payment was processed so let's hope that your funds are already on the way to you. I'll set the timer for 7 more days for you, please, let us know if you receive your payment in the following days.


Best regards,

Natalia

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1 year ago

i received $1000 in bitcoin this morning, just waiting for rest. thank you

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1 year ago

was planet7 going to pay in bitcoin i never got anything

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1 year ago

Hi darrell, thanks for providing us with the update. I'm glad to hear that you received the major part of your withdrawal request. I hope that the rest will be received soon.

I'll extend the timer for 7 more days for you, looking forward to getting the confirmation from you that the full amount is paid out.


Regards,

Natalia

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1 year ago

it looks like planet 7 sent 1400.00 they took the bonus money out twice the first time it was 1960.00they took there money and it went to 1745.00 now they took it again it went to 1485.00

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1 year ago

Hi darrell,

Can you please confirm that you have received the full amount from the Cool Cat casino so we can close the complaint as "resolved"? Please, notice that all the updates regarding the payouts from the Planet 7 are irrelevant here since you currently have a separate opened complaint with them.

Kind regards,

Natalia


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1 year ago

Dear darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

Since we have received no updates from darrell but previously it was stated that the player got the payout from Cool Cat Casino, we've decided to close this case as "resolved".

Dear darrell, if you are not satisfied with our decision, you can request to reopen this complaint at any time.


Regards,

Natalia


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