Cool Cat Casino - The player's withdrawal is delayed.

Hello darrell,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you withdraw from the casino and how long did it take? Since when exactly is your account fully verified? Did you use any bonus this time to accumulate your winnings or used any new payment method since your last withdrawal?

Looking forward to your answer.

Regards,

Nick

the last time i got a withdraw was a month ago you got it for me the amount is1180.00 it was verified at the same time as planet 7 was three weeks ago and i used a bonus and made my playthough and asked for the same payment wire transfer

Thank you darrell for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Hi darrell,

I've just reviewed your case and am sorry to hear that you came across such a problem with your withdrawal request. Can you please tell me what is the current status of your request?

To help you resolve the issue, I will contact the casino.

I'd like to invite the representative of the Cool Cat Casino to join this conversation. I hope you will be able to explain to us what happened to the player's withdrawal request. Probably, you can get any proof of the payment being processed?

Kind regards,

Natalia

the withdraw is still there like its been from may 7

Greetings all,

Just confirming that we now have review and approval on the requested withdrawal, payment should be going out to our 3rd party payment providers in the coming business days.

Best wishes,

Nick and Cool Cat

thank you

Hi all!

Thank you, Nick, for your response.

Dear darrell, since we've got the information that your withdrawal request has been already processed, I hope that you'll get your funds very soon. Please, be patient though because it may take some more time. Let us know as soon as you get your payout.

All the best!

Natalia

why did planet7 put my money back in withdraw june2

Hi darrell, are there any news regarding your withdrawal at Cool Cat Casino?

Please, be noted that if you currently have any issues with Planet7, these are not relevant for the particular case with Cool Cat.

cool cat will only pay with bitcoin

they put my money back in my account

Greetings Darrell,

As Natalia mentioned, the issues you are having here also apply to our sister casinos. Please re-request the withdrawal and once we have your payout details in place we can work toward getting you paid.

Best,

Nick and Cool cat

i put it back in yesterday when i seen they took it out

Hi darrell,

can you please update me what's going on with your withdrawal request at Cool Cat now? Have you re-requested the withdrawal once more as Nick asked you to?

Regards,

Natalia

yes the withdraw is still at cool cat i put it back in withdraw

i got planet7 and cool cat changed to bitcoin i hope they pay their debt now

i changed withdraws to bitcion at planet7 and cool cat its not so fast its still setting in withdraw i guess they not going to pay they reviews show a list as long as my arm of people with complants that they are owed money and cant get pais how can these cosinos have a good reputation that your reviews show

they did move it from withdraw this morning

Hi darrell, thanks for keeping us informed!

Hi Nick and Cool Cat team, can you please share any updates regarding the new withdrawal request via bitcoin the player mentioned? Has it been canceled?

Best wishes,

Natalia

cool cat will not answer on instant chat, just wanted an update on my money. the withdrawal was approved and the money is no longer in account as of 6/10/22, it is currently 6/15/22.

Hey all,

We have approval, in theory we should see payment go out via Bitcoin in the coming business days. Just let us know when it arrives Darrell, everything necessary is on file now and there shouldn't be anything left to be done aside from collect the money on your part.

Best wishes,

Nick and Cool Cat

would you please send your last email again it was in the junk box when i was moving it ilost it

Hi Nick and Cool Cat, thanks for providing this information!

Hi darrell, as we can see the casino representative confirmed that the payment was processed so let's hope that your funds are already on the way to you. I'll set the timer for 7 more days for you, please, let us know if you receive your payment in the following days.

Best regards,

Natalia

i received $1000 in bitcoin this morning, just waiting for rest. thank you

was planet7 going to pay in bitcoin i never got anything

Hi darrell, thanks for providing us with the update. I'm glad to hear that you received the major part of your withdrawal request. I hope that the rest will be received soon.

I'll extend the timer for 7 more days for you, looking forward to getting the confirmation from you that the full amount is paid out.

Regards,

Natalia

it looks like planet 7 sent 1400.00 they took the bonus money out twice the first time it was 1960.00they took there money and it went to 1745.00 now they took it again it went to 1485.00

Hi darrell,

Can you please confirm that you have received the full amount from the Cool Cat casino so we can close the complaint as "resolved"? Please, notice that all the updates regarding the payouts from the Planet 7 are irrelevant here since you currently have a separate opened complaint with them.

Kind regards,

Natalia

Dear darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Since we have received no updates from darrell but previously it was stated that the player got the payout from Cool Cat Casino, we've decided to close this case as "resolved".

Dear darrell, if you are not satisfied with our decision, you can request to reopen this complaint at any time.

Regards,

Natalia