The player from Ohio requested a withdrawal a month ago, but the payment was repeatedly delayed without any specific issue being communicated. Despite numerous interactions with customer service and a VIP representative, the withdrawal remained pending. We requested further information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to a lack of response from the player.
Cool Cat Casino - Player's withdrawal has been delayed.
Amount: $100
Cool Cat Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
I’ve made withdrawals from here numerous deposits. Have the VIP person calling me leaving me messages anyway.. money is cool but it’s not the point if they’re treating me like this I can’t imagine how they’re treating people that just go there one single time. That don’t know what they’re doing. There not they’re gonna get to keep that money because those people are gonna stop fussing. I’m not going stop if I am held accountable, they will too.
This started on May 25 2024
Mind you they have not said one single thing to me about something being wrong with the bonus. It has all been a delay with the payment. It’ll be there in 2 to 3 days. Things like that. it never has been anything else. I’ve talked to a bunch of customer service people to.
It really isn’t over the money, but why should they not have to pay I had to lol
Public
Public
4 months ago
Dear nickbantle1,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cool Cat Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
