The player from Ohio had requested a withdrawal a month ago, but the payment was repeatedly delayed without any specific issue being communicated. Despite numerous interactions with customer service and a VIP representative, the withdrawal had remained pending. We had requested further information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to a lack of response from the player. Later, the complaint was reopened at the player's request, as he informed us that his issue had been resolved, and it was marked as 'resolved' in our system.
Cool Cat Casino - Player's withdrawal has been delayed.
Amount: $100
Cool Cat Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Cool Cat Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
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5 months ago
I’ve made withdrawals from here numerous deposits. Have the VIP person calling me leaving me messages anyway.. money is cool but it’s not the point if they’re treating me like this I can’t imagine how they’re treating people that just go there one single time. That don’t know what they’re doing. There not they’re gonna get to keep that money because those people are gonna stop fussing. I’m not going stop if I am held accountable, they will too.
This started on May 25 2024
Mind you they have not said one single thing to me about something being wrong with the bonus. It has all been a delay with the payment. It’ll be there in 2 to 3 days. Things like that. it never has been anything else. I’ve talked to a bunch of customer service people to.
It really isn’t over the money, but why should they not have to pay I had to lol
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5 months ago
Dear nickbantle1,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cool Cat Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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5 months ago
Dear nickbantle1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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yesterday
We’ve reopened this complaint at the request of nickbantle1 as he informed us through e-mail that his issue has been resolved.
I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
