Cool Cat Casino - Player’s struggling to withdraw his No Deposit winnings.

Can't be withdrawal becoz not play the right game? Need deposit but I use free spin without required any deposit needed.. and other. But nonsense. Not enough money? To make withdrawal.? 😡🤬Also they stop my game while I still playing. And suddenly send me notice about I cannot withdrawal. Hahshshs I completely condem this casino

Dear Shapour,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Do I understand correctly that you’ve accumulated your winnings solely from a No Deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Shapour,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.