The player from New York had deposited $150 and won $513, but their payout request was canceled by external system validation despite having a verified account. Attempts to contact support were met with disconnections and no responses. The player lost their winnings after deciding to continue playing. The complaint was rejected as the player was responsible for their account and active balance, and the lost winnings could not be refunded.
CoinBets777 Casino - Player's withdrawal is being delayed.
Amount: $513
CoinBets777 Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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4 months ago
I deposited 150 to the casino. Won 513. When I tried to payout it says canceled by external system validation. My account has been verified for months. Iv deposited numerous times but never won anything. When I contact support they said hold on and then disconnected and refuse to respond to me. I emailed them and no response. I then proceeded to create another account and contacted support and to my amazement they answered. When I asked why they won't respond to my real account that I'm trying to do a payout for. They disconnected and refuse to respond again. I don't know how to get my winnings.
P.s the screen shots with the username ynkeebymjg14 is the fake account I created to get support to message me.
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4 months ago
Dear orangedevil1490,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you attempted to request a withdrawal again?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
The first time i signed up I used a bonus and met the playthrough requirements and the withdrawl went through. It was for $50. I tried attempting a withdrawl numerous times yesterday and they all kept getting canceled. I accumulated my winnings without a bonus. I decided after reading reviews of this casino to play with my winnings. I ended up losing it all today. The funny thing is that the moment I lost it all, customer service magically reconnected and messaged me. They ignored me for 24hrs while I tried paying out but the moment I lose it all they respond. The place is a scam casino. They purposely ignore you in hopes you'll get tired of waiting and lose your winnings. They won't payout for anything you win on a deposit. I'm over this place. It's unfair what they did to me. I just hope other players leave before they to get disappointed.
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4 months ago
Thank you for your reply, orangedevil1490. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
