Cazimbo Casino - Player encounters a withdrawal problem due to account verification.

Mi sono registrato a cazimbo casino un mese fa...ho fatto depositi tramite la carta di credito della mia compagna (ovviamente lei ne era al corrente)...nel momento in cui ho voluto prelevare le mie vincite il casinò ha cominciato a chiedere le verifiche sia d'identità sia del conto corrente...ho inviato tutto ciò che mi hanno chiesto sicuramente hanno visto che il conto è a nome mio mentre il conto corrente è a nome della mia compagna e hanno deciso di bloccare l'account senza darmi la possibilità di spiegargli il problema...ho investito dei soldi in questo casino e voglio riavere indietro le mie vincite...non penso sia l'unica persona ad aver riscontrato questi problemi...lo staff dovrebbe essere pronto e qualificato a risolvere questo tipo di situazioni...quando si fa il deposito nessuno chiede niente però quando devi prelevare fanno di tutto per non farlo per non parlare dei tempi di attesa infiniti...grazie

Dear adrianosnc92, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

4.1 By opening an account on our Website and by using our Website you warrant that:

• you are acting on your own behalf;
• you are a competent and law-abiding citizen;
• you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;
• all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;
• you fully understand and accept the fact that there is a possibility of monetary loss while using our services;
• you are not using monetary funds that you have received in an illegal way or from illegal sources;
• you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website;
• the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

Furthermore, please check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards

Veronika

Dear adrianosnc92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.