Casino Midas - Player's account has not been closed.

Dear Francisco68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward me (or post here) a screenshot of your self-exclusion request? Did you clarify in those requests how long you wish your account to be closed and clearly stated the reason why? 

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Francisco68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your reply, Francisco68. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hello, good afternoon, let's see, it seems to me in bad faith that a page cannot be closed when there is responsible gambling and

Legally all casinos and

I apologize, but we haven't moved forward with this complaint for over two weeks, and without cooperation from your side, we are not able to proceed with further investigation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We can also reopen this complaint, however, you must provide all the necessary information.