The player from Greece had been waiting for a withdrawal of 1,500 euros to be processed for over 3 days, in contradiction to the casino's terms and conditions. Despite daily communication with the casino's representatives, the status remained 'under review'. The player stated that her account had not been verified and the winnings were from real money, not bonuses. We recommended that she wait 14 days for the payout to be processed and initiate the verification process to expedite it. Eventually, the player confirmed she had received her money.
Casinia Casino - Player's withdrawal is delayed.
Amount: €1,500
Casinia Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Good evening,
I requested a withdrawal of 1,500 euros last Wednesday and despite speaking to representatives in the chat every day who inform me it will be processed, the status of the withdrawal remains under review. The terms and conditions of the site state that withdrawals are completed within 3 working days, which obviously is not the case...
Automatic translation:
Public
Public
7 months ago
Hello pgian,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Translation
Good evening,
I have not been asked to verify. Also, winnings are from real money and not bonuses.
Thanks
Automatic translation:
Public
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7 months ago
Hello pgian,
As stated above, we recommend to wait 14 days for a payout to be processed. I would also recommend to start the verification process as it might make the process much faster. If you can upload your documents through your casino account, please do so and if not, you can contact the casino through e-mail.
