Betovo Casino - Player's withdrawal is delayed even if the account is verified.

Hello.

I have been trying to withdraw money since Sunday without success.

I fully verified my account, which was confirmed to me on live chat.

then my withdrawal was canceled.

I was told to make a deposit, which I did, and verify my deposit and account. I sent the documents and it was confirmed positively via online chat.

I have a fully verified account and possible money to withdraw.

I asked many times how long I should wait, each time the answer was generated that the payment department is already dealing with my withdrawal and still nothing.

in a moment it is the weekend and I need money. this is not fair. I did everything according to the recommendations and I have everything verified. however, the withdrawal is not carried out in accordance with the regulations.

please help me withdraw my funds quickly.

72 hours have passed and live chat keeps replying the same thing that the payment department will check it as soon as possible. I've been hearing this for 3 days. The time according to the regulations has passed and I can't withdraw money. I have chat records as well as emails about positive verifications and replying the same thing every time.

There are bots working in the chat and no one is able to help me.

Dear Simon1948,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve faced with your withdrawal process.

To better understand the situation and assist you further, could you please provide some additional information:

• Could you confirm whether your winnings were accumulated with a bonus? If so, was it a free bonus?
• Could you kindly forward any relevant communication, such as chat records or emails regarding the verification and withdrawal process, to petronela.k@casino.guru?
• Have you been provided with any specific reason or additional requirement from the payment department regarding the delay?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela