Posido Casino - Player’s withdrawal is delayed and account access is denied.

I've been trying to withdraw funds from posido casino since march 26th and now the 28th I asked them regarding my funds and said 3 business days for it to be sent. And now the problem is i cannot access their website! Says access denied. This is so frustrating since they are the first casino that i experienced that is so hassle. Anyone help how to resolve this. Btw, €47 is what im trying to withdraw it's still huge money for me especially the country i live in

Dear unknowndex,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered. In order to better understand your situation and proceed accordingly, I would like to ask you a few questions:

• Could you please let me know when you registered your account and whether you successfully completed the account verification process?
• Can you specify which types of games you were playing (slots, live casino games, sports betting, etc.)?
• Were your winnings accumulated while playing with an active bonus, or were you playing without any bonus at the time?

If you have any relevant communication with the casino (emails, chat transcripts, etc.), please feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Same day registration since i created an account prior to winning the deposit money which is from a giveaway. They say verification process takes up when customer support ask me to verify.

I only played Baccarat session.

I have not used any bonus when trying to withdraw the money.

I have not used any bonus when trying to withdraw the money.

And btw, the website is already working for me. I should receive the funds as they say on march 31 (Monday) which is 3 business days after my withdrawal pls keep this open as I will check if i will receive it on monday or no

My withdrawal is still pending after quite some time waiting and based on the reviews i see here i don't think its reasonable for them to hold the money for a long time.

My withdrawal date is march 26

Today is april 1 still under review

Most review here said it took them weeks or even a month which is absurd.

POSIDO CASINO IS TRULY SCAM FOR SURE

I fully understand your frustration, unknowndex. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal.

Thank you in advance for your patience.

Ill get back to u after this week and if they dont pay ill tell you. Thank you for this and appreciated

Hi unknowndex,

I’ll be here and ready to assist further if the situation doesn’t improve by the end of the week. In the meantime, feel free to reach out with any updates.

Hi petronela. Still under review upon checking now with posido. No further movement of my withdrawal

Thank you very much, unknowndex, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina (martina.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Still under review and they requested kyc! Its only €47 and kyc needed is so hassle

Dear unknowndex,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Posido Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Noted. And I would like also to add that before I can do kyc, i need a name change on the website because instead of putting a first name, I used a username and a random last name. Thats a personal mistake and a representative emailed me on Friday so they can change it but haven't got a response from them up until now. All aside, a friend of mine withdrew without kyc and I am confused why do I need kyc for only €47?

Dear unknowndex,

that could easily be because of that mix up with your name. But I cannot tell for sure. We need to wait for the Posido Casino to make a statement.

Dear unknowndex,

Thank you for contacting us.

After reviewing your account information, it appears that the verification process needs to be completed in order to process your withdrawal request.

This is due to the fact that you did not use a real first name or last name for the account you registered.

In order to proceed with the verification of your account, we kindly ask you to upload the requested documents through our website. You can find the Verification page on your profile as well as the relevant documentation required to complete the process.

In the event of facing tech issues in uploading files, you may send what requested via e-mail to our support.

Thank you for your understanding.

Best regards,

Posido Team

Hi posido representative, as of the moment i emailed kyc@posido.com, support@posido.com and support@Posidobet.com regarding this name change since friday April 11 but got no response. In the email i sent is the documents needed for the name change due to personal mistake.

I cannot upload the documents on the website since i need the name change and your support told me to email the documents i have but i got no response at all via email.

Posido Team,

can you please specify exactly what email address should the player send it to? (since it´s impossible to upload)

Or let us know when you receive the documents.

Thank you