The player from Norway was frustrated as his repeated requests to close his account were ignored by the casino since March 22. He expressed dissatisfaction with the casino's response and felt they were greedy. The issue was resolved as the player's account was eventually closed following his complaint. The Complaints Team acknowledged the delay in handling such requests but clarified that casino ratings were based on a broader assessment of complaints.
Voodoo Casino - Player's account closure request is ignored.
Amount: ??
Voodoo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Voodoo Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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3 weeks ago
I send a lot of mails to close my account yet they ignore it lost a lot since I wanted to close my account but they ignore it tell these people to close my account and how on earth they have 7stars they are the most greedy casino out there !!! I send mail 22 march and they ignore still!
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3 weeks ago
Dear Magickdemi,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered in trying to close your account.
To help us understand the full situation and resolve your issue, could you please provide the following details:
- Could you confirm whether you received any confirmation from the casino regarding your request to close your account, or if they provided any explanation for not acting on your request?
- Have you sent any follow-up emails since March 22nd? If so, could you please provide copies or details of those emails?
- If you have any additional relevant communication (emails, chat transcripts, etc.), could you kindly forward them to petronela.k@casino.guru?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 weeks ago
Dear Magickdemi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Closed now thanks ! They just needed a complaint and pls drop there rating this casino is bad !
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1 week ago
Dear Magickdemi,
Thank you for the update — we’re glad to hear that your account has finally been closed as requested.
While we understand your frustration and completely agree that such requests should be handled promptly, we’re unfortunately unable to adjust a casino’s rating based on a single (resolved) complaint regarding a delay in account closure. Our ratings are based on a broader assessment of many factors and long-term patterns of players' complaints.
Thank you again for sharing your case with us, and we wish you all the best moving forward.
Best regards,
Petronela
Casino.Guru
