The player from Greece has made three withdrawal requests of 500 euros each, but has only received one. After submitting the necessary verification documents, he now faces an access denial message when trying to log in.
Slotuna Casino - Player’s withdrawal has been delayed and account access is denied.
Amount: €2,404
Slotuna Casino
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8.2
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Opened
Current status
Waiting for player to reply
4d 3h 11m 7s
Case summary
3 days ago
Public
Public
4 days ago
Hello, i've been waiting for so long for my withdrawl, i've made 3 x 500euro requests i only recieved one then they asked me for verification i sent what they wanted. today i tried to login and it says RBAC access denied for some reason??
also i've already done before withdraws deposits etc.
i dont know what is going on
Public
Public
3 days ago
Dear mitsosyio98,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are facing with your withdrawals and access to your account.
To better understand your situation and be able to proceed with your case, I would like to kindly ask you for a few additional details:
- Could you please confirm when you registered your account with the casino?
- When exactly did you request the three €500 withdrawals, and when did you receive the first one?
- Could you clarify when the casino requested your verification documents and when you submitted them? Have you received any confirmation from the casino that your verification was successfully completed?
- Do you have any idea why you might be receiving the "RBAC access denied" message? Did the casino provide you with any explanation regarding this?
- Could you please forward any relevant communication you had with the casino (emails, chat transcripts, or payment confirmations) to petronela.k@casino.guru?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email address provided in your complaint post.
Stay cautious and contact us directly if you have any doubts.
mitsosyio98 has 4d 3h 11m 7s to reply
