The player from Italy won €3,391 at Magius Casino but is facing issues withdrawing his funds. He successfully received some withdrawals initially but has not received an update on his €391 withdrawal request made on March 21st. Additionally, he can no longer access the application.
Magius Casino - Player's withdrawals are delayed.
Amount: €391
Magius Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Magius Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
4d 6h 9m 1s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Hi everyone I have problems with the magius casino I won €3,391 on the slots
At the beginning they gave me €500 at a time, now the last withdrawals are missing
I requested a withdrawal of €391 on March 21st, no updates to date
Message with the operators but nothing they always answer me in the same way
Now it doesn't even let me enter the application anymore
I attach an image
Automatic translation:
Public
Public
3 days ago
Dear Ruzdija,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with Magius Casino and the issues with your withdrawals.
In order to better understand your case and assist you effectively, I would kindly like to ask you for a few additional details:
- Have you successfully completed the account verification process (KYC)?
- Have you received any official reason from the casino for not processing the last withdrawals?
- You mentioned that you can no longer access the application and the website. Could you please let us know when this started happening and whether you received any communication from the casino about your account status?
- If possible, please forward any relevant communication you had with the casino (emails, chat conversations, payment confirmations, etc.) to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Ruzdija has 4d 6h 9m 1s to reply
