The player from Italy had won €3,391 at Magius Casino but faced issues withdrawing his funds. He had successfully received some withdrawals initially but had not received an update on his €391 withdrawal request made on March 21st. Additionally, he could no longer access the application. The complaint was ultimately rejected due to a lack of response from the player to the Complaints Team's inquiries, which prevented any further investigation into the issue.
Magius Casino - Player's withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €391
Magius Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
9 months ago
Translation
Hi everyone I have problems with the magius casino I won €3,391 on the slots
At the beginning they gave me €500 at a time, now the last withdrawals are missing
I requested a withdrawal of €391 on March 21st, no updates to date
Message with the operators but nothing they always answer me in the same way
Now it doesn't even let me enter the application anymore
I attach an image
Automatic translation:
Public
Public
9 months ago
Dear Ruzdija,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with Magius Casino and the issues with your withdrawals.
In order to better understand your case and assist you effectively, I would kindly like to ask you for a few additional details:
- Have you successfully completed the account verification process (KYC)?
- Have you received any official reason from the casino for not processing the last withdrawals?
- You mentioned that you can no longer access the application and the website. Could you please let us know when this started happening and whether you received any communication from the casino about your account status?
- If possible, please forward any relevant communication you had with the casino (emails, chat conversations, payment confirmations, etc.) to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
9 months ago
Dear Ruzdija,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
