Casimba Casino - Player’s account has been disabled.

Dear Kathi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

There is no 13.1 clause in Terms and conditions they sent me that Mail I played Fair and withdrawn without any bonus please Do the needful

Thank you, Kathi, for your reply. I’m truly sorry, but I still don’t understand the disputed amount.

You have written earlier: "The issue that I have experienced was: I have deposited money and won some money and placed my withdrawals like

49 999.00 + 59 999.00 + 49 999.00 + 39 000.00 + 41 000.00 + 45 900.00 and 20 000.00 INR

and i have balance in my account 814 888.00 INR"

The total of requested withdrawals is 305,897 INR, correct?

Prior to requesting any withdrawals, your active balance was 814,888 INR, right?

Therefore, the disputed amount for this complaint should be 1,120,785 INR. Could you please clarify why it’s almost double? Looking forward to hearing from you.

The total of requested withdrawals is 305,897 INR, correct? : Correct

Prior to requesting any withdrawals, your active balance was 814,888 INR, right?: I didnt requested any withdrawal after that I am playing Blackjack with my balance suddenly they closed my account without any further notification.

Therefore, the disputed amount for this complaint should be 1,120,785 INR. Could you please clarify why it’s almost double? Looking forward to hearing from you. Yes, I am requesting them to give my withdrawal including my active balance (1,120,785 INR), But they are telling that we are returning your money with that clause they mentioned (13.1 but i dont see any clause with that) i.e My total deposits (2187996 INR) are returning that they are giving back my deposits but still they are not responding simply saying that your withdrawal is processed, I donno why they are doing this to me please help me with this i have deposited 2187996 INR and I lost some money in that I am not asking they that lost money Im asking for what i have withdrawn and my active balance in my account. please help me with that I have only hope on you please help me with this.

I'm sorry, but I'm still confused.

Was the amount of 814,888 INR left in your account after all the withdrawal requests have been placed?

I'm sorry, but I'm still confused.

Was the amount of 814,888 INR left in your account after all the withdrawal requests have been placed? Yes, and they are not given placed withdrawal also

So, the disputed amount for the entire complaint should be 1,120,785 INR.

• The total of requested withdrawals 305,897 INR
• Active balance after placing all the withdrawal requests 814,888 INR

So, the disputed amount for the entire complaint should be 1,120,785 INR. : YES

The total of requested withdrawals 305,897 INR : YES

Active balance after placing all the withdrawal requests 814,888 INR : YES

Thank you very much, sekhar0102, for providing all the necessary information. I have corrected the disputed amount of this complaint.

I will now transfer it to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you Very much Petronela Kontos

Hello sekhar0102,

I looked at your complaint and will do my best to help you. I would like to invite Casimba Casino into this conversation. Casino, can you please specify why did you block the player's account?

Still no response from the CASIMBA and i didnt received my money

We would like to ask the Casimba Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.