HomeComplaintsBuran Casino - Player’s withdrawal hasn't been processed.

Buran Casino - Player’s withdrawal hasn't been processed.

Amount: €1,000

Buran Casino
Safety Index:Very high
Submitted: 18 Nov 2021 | Case closed : 06 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany hasn’t received their withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Dear Sir or Madam,

I requested my payment on November 14th, 2021 and the customer service of the website said that someone from the finance department will contact me soon.

Automatic translation:
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2 years ago

Dear Diablos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear Diablos,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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