Bruce Pokies Casino - The player's withdrawal is delayed.

Dear Casino Guru & Bruce Pokies!

After a couple of previous, successful withdrawals from this site, where my funds are in EUR but the withdrawals are done through conversion to BTC, the latest one is still pending for 12 days without any meaningful information. I have been already verified during my first withdrawal.

I made a withdrawal of 500 euros on 07. Apr 2023, and I haven't received the amount yet at the time of writing this complaint.

I questioned the whereabouts of my funds through email, but all I got was that the process "may" be slightly delayed depending on the workload.

I would like to ask for the help of Casino.Guru to finally receive my funds after waiting awkwardly long without any meaningful information.

Hello pacek_nemzetkozi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Pokies Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you received a withdrawal from the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick!

• My account has been fully verified since the 9th of March 2023
• The last time I received a withdrawal was between the 3rd of April to the 7th of April 2023
• I accumulated the winnings on my own money, no bonus used
• The last time was when I was curious about my withdrawal through e-mail, 14th of April 2023. I got a reply 1 day later.

My withdrawal arrived, please close this complaint as successful. Thanks.

Thank you pacek_nemzetkozi for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick