Bovada Casino - Player's winning spin failed to post on account.

 a customer on Bovada for almost a year. Deposited consistently and regularly. 

One of thier (many) technical issues happened and a 271$ spin didn’t post on my balance. 

I contacted customer service right away. 

The first agent just closed our conversation. A real jerk. 

The second was helpful but had to upscale the ticket. 

She informed me I was correct and the sound is frozen for some reason and tech had to resolve it and would be in touch in 24-48 hours. 

I asked if I could continue playing while this matter was resolved. 

The agent said yes

SoI kept playing. During the wait time I used other bonus’ and made more deposits. 

When they finally got back to me they said since I forfeited the bonus I was shit out of luck. 

I asked if they would re instate with a play through of the same amount or an equal or lesser remedy. And that I don’t think I should be held 100% responsible for something they were 100% responsible for. 

They said no. The wouldn’t give me anything. Not even 1 free spin. Nothing. 

They will no longer have my business and people should know how shitty they are, how much their website sucks, how they don’t care about their customers and how they should be boycotted. 

Dear Rideacowboy,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issues you've been experiencing with Bovada. To better understand your situation and assist you more effectively, could you please provide the following details:

• The exact date and time of the $271 spin that didn't post to your balance.
• Any communication you’ve had with Bovada’s customer service.
• Details about the bonuses you used and the additional deposits made while waiting for the issue to be resolved.
• Any communication from Bovada confirming that the spin was not posted and the reason provided for denying your request for reinstatement.

Please feel free to forward any relevant communications to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Rideacowboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.