Bovada Casino - Player did not receive referral bonuses.

Ok first off I just want to say how horrible the customer service is here ...it's unbelievable that these agents get paid to do what they do ....this site seems like it's being ran by a bunch of teenagers with no clear leadership. Now I had joined and referred multiple people...the first first I referred I receive the bonus right away and then the 75 for them using bitcoin. 2 hours later.....the next two I referred I got initial bonus and the 75 never came...I go into forums and see they state if it's not added within 24 to go into chat to have it manually added....So I do and I get told they can't do thst even though there were multipe people stating they can and providing proof of them doing it.but still I get told I gotta wait the 72 hours ...which fine whatever I'll wait ....but then I received notice that I would be leaving for deployment literally st the time the bonus would be added...So I got back into chat and explained and asked if there was any way for it to be added earlier so I could at least play it ...got told no have wait so basically got told suck for you ..your not getting shit .....I've asks to speak with a supervisor and got denied multiple times and they even ended chat on me....this company absolutely doesn't value. There customer especially if that's how they trest someone who has broug them multiple customers to spend money with them ....I have never encountered such horrible customer service in my life...And not just one and agent....they are all like this...this site in my opinion needs to be shut down on that alone....I would hate to see how they treat someone who actually has a bigger issue....because good luck talking to a supervisor or getting it worked out in your favor....I would highly recommend everyone stay as far away from this site as possible....there is plenty better options and ones where they actually value the customers who spend there hard earned ,money with them 

Dear goatedmonster510925,

Thank you very much for submitting your complaint. I'm sorry to hear about the challenges you've faced with the customer service and referral bonuses at the online casino.

To assist you more effectively, could you please provide additional details about your experience?

• Can you share the specific date or period when you referred the two friends and encountered issues with the bonus not being added?
• Were there any unique terms or conditions associated with the referral bonuses that you may have overlooked?
• When you requested to speak with a supervisor, did you receive any reasons or explanations for the denial?

If there's any relevant communication, you can forward it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear goatedmonster510925,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.