Bons Casino - The player's unable to withdraw his balance.

It was good at first at Bonds Casino, but from around March, I made deposits of 50,000 to 30,000, and made a total of over 1 million deposits. During that time, I repeatedly bet 100 yen on Suibona, but there was no dividend that I could withdraw once, and I ended up not paying more than the deposit amount (about 20000 about twice). Sometimes I wanted to get it back, so I played the thank you several times, and the support told me that I should try other models, so I changed them, but nothing happened. No matter how many times I deposited, I couldn't withdraw even once, so I had my account frozen. I really can't stand it. The reply from the support is also according to the manual. I don't care if I lose, I just want you to have some fun

Hello u_zooo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bons Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your balance with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they offer you any option to withdraw your money?

Looking forward to your answer.

Regards,

Nick

I will also send images of repeated deposits

Hello u_zooo,

I do not entirely understand your request. Why do you want your deposits back? Do you have any remaining balance on your account?

Dear u_zooo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.