The player from India had reported a delay in his deposit on a casino's website. Despite assurances from customer support, his issue had remained unresolved and he had received no follow-up from the payment team. The player had been asked to contact his payment provider for further investigation, as the casino claimed to be unable to assist. The player had also been asked to forward his payment receipt for verification. The player had provided a screenshot of a payment, confirming it was his deposit to the casino. The Complaints Team had asked for further clarification regarding the bank account used, but had received no response. Consequently, we had to reject the complaint due to the player's lack of response, preventing further investigation or potential resolution.
Bons Casino - Player is experiencing deposit delays.
Amount: 7,000 INR
Bons Casino
Safety Index:LowPlayer stopped responding
REJECTED
Case summary
I Have Join This Website Bcuz On Of My Friend Suggested Me To Play Here On This Website He Also Got The Issue For Depositing Money I Also Got The Same Issue He Received The His Deposit After 5Days And I Have Deposited Money Last Night But Still I Haven't Received My Deposit Yet Every Website Has Issues We Can Understand But On This Website Everytime We Deposit Money We Don't Get Our Deposit On Time If I Want To Play Today I Will Deposit Money What's The Point Of Getting Our Deposit After 2 To 3Days When We Contact Live Chat Support We Don't Get Any Accurate Reply From Them They Just Say We Have Forward This To Our Payment Team They Will Contact You ASAP. But They Never Contact You When We Tell Them We Need Our Deposit They Give You Free Spins Of Bet Value Of 10rs What They Are Thinking Us Giving Us Free Spins That Is The Compensation Like Seriously.. It's Humble Request To All My Lovely People Please Don't Deposit Money Here And Play Here It's Really A Time Waste Playing On This Website It's Better Give That Amount To Some Needy People Apart From Playing On This Website Or Burn Your Money Apart From Playing Here It's Humble Request Thank You Soo Much
Dear Farmcity,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Player's additional comments:
Why The Casino Hands Tied What's The Point Playing On That Website Where They Can't Give Instant Deposits There Are Many Website Where They Give Instant Deposit And Withdrawal I Need The Compensation From The Casino
And Yes It's My First Deposit There I Need My Deposit ASAP Or I Have File A Complaint On Counsmer Court
Please forward your payment receipt to petronela.k@casino.guru at your earliest convenience. Thank you.
You forwarded a screenshot of a payment of INR 6,800 that was sent on the 3rd of December to kri******8282@ibl. Is that the payment receipt of a deposit sent to the casino?
Is this the payment that you sent to the casino?
Yes I Have Sent To The Casino The Are Talking Shit
Is My Father Running The Bank After The Payment Is Successful They Are Telling Me Ask Your Bank For Refund Like Seriously They Are Fraud WebsiteCan you verify if the bank account used to deposit funds into your casino account is in your name? Additionally, could you clarify your father's relevance to this matter?
Dear Farmcity,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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