Bitsler Casino - Player's withdrawal of $84,000 has been delayed.

Hello there

How are you today? I hope you are well

There are some pressing questions that I would like answered if I were to ask

I have some dues from a website that has not paid me for more than nine months.

To be honest, they do not deny this, but what worries me and angers me at the same time is that they procrastinate with me a lot.

They give me many promises without implementation, and so far I have not recovered my dues, which exceed approximately $84,000.

My question here:

Is it possible to file a complaint against them?

If I file a complaint against them, am I guaranteed that I will recover my rights in full without any harm being caused to me from that site?

How long do these procedures take to solve the problem?

Knowing that I have all the evidence from a screenshot of the conversations that took place between us over a period of nine months, with all the appointments they gave me, as well as direct statements from them about all my entitlements.

At the same time, I fear that they will have a hostile attitude against me that will prevent them from recovering my money in their possession

I hope to benefit from what you can based on your extensive experience in this field

Please find a solution for me through which I can recover my long-awaited money

Sorry for the length, and I look forward to your response as soon as possible

Thank you very much

Dear mody,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. If you are interested in understanding how our Complaint Resolution Center works, I recommend you read the following article, where you will find all the relevant information: https://casino.guru/complaint-resolution-instructions

Now, please allow me to ask you a few questions to ensure I fully understand your situation:

Could you please specify if you passed the full KYC verification at Bitsler Casino?

Have you made any successful withdrawals before?

Could you please explain how the casino justifies the 9-month-long delay in your payment?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello there

How are you today

Thank you very much for your interest in the response and for clarifying some important things that I needed to know. You helped me a lot in this matter. Thank you again.

In order not to prolong your presence and to save time and effort, I would like you to tell me clearly and frankly

Does your esteemed website have a direct impact on the bitsler.com website in case you want to complain to it about something?

Meaning, is it listed among the sites that you directly influence or not?

Please clarify this for me so that I can send all documents that clearly and unambiguously demonstrate that I am a right holder.

Please respond in the context of what I mentioned

Thank you very much again

When you submit a complaint and provide us with enough evidence that you have been wronged by the casino, we will contact the casino representatives for further investigation. They will provide us with their explanations and additional evidence. Our team of resolvers will then work with both parties to mediate the issue and strive to reach a fair and just solution.

Dear mody,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.