Betclic Casino - Player has experienced technical glitch.

The slot gave winning lines, did not take the prize or credit the amount won, fraud!

Dear Carlos,

Thank you very much for submitting your complaint and forwarding your game history. I’m sorry to hear about your negative experience. We will contact the casino and ask for their assistance, but, before we do so, could you please advise if you have tried to communicate this issue with the casino? Which game you have been playing when the malfunctioning occurred? Did you activate any promotional offer prior to this incident? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I got in touch 4 days in a row. No positive response for the return of the same amount. 300 shields slot

Sorry Carlos, could you please advise if you’ve been playing with or without an active bonus? Thank you very much.

No, normal rounds

Thank you very much Carlos for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Carlos, 

I'm taking over your complaint. Do you have any records of this - screenshots, video or game history that proves the winnings were not credited? Please send all the evidence to my email address: peter.m@casino.guru.

Thank you Peter but I will give up. I already canceled the account. Too much work / bore for such a low value

Alright Carlos,

I understand. I will close the case accordingly. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter