The player from India had requested a withdrawal of 47,919 INR a month ago, which was marked as successful, but the amount had not been credited to their bank account. The player claimed to have contacted customer support multiple times without receiving a satisfactory response and had provided proof of the issue. The casino stated that the payment had been made and provided transaction receipts. Upon reviewing the bank statement from the player, we confirmed that the transaction had been completed, and the complaint was rejected as unjustified due to a misunderstanding.
BC.Game Casino - Player’s withdrawal of 47,919 INR is delayed.
Amount: 47,919 INR
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 months ago
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5 months ago
Dear 9782874347mm,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you contacted the casino regarding the issue?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
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5 months ago
I am contacting many times of customer support but customer support did not respond correctly.merchant send me fake payment slip and utr no.i am contact my bank but my bank declined for this payment.i am provide all proof of my bank account. But merchant not refund my money.
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5 months ago
Thanks for your reply, 9782874347mm.
- Have you accumulated your winnings with the help of a bonus?
- Do you have any communication from your bank alleging the tracking number of the transaction is not legitimate?
- Would you be able to submit a bank statement showing a list of these recently received withdrawals?
Send the information to my email at tomas@casino.guru or post screenshots here.
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5 months ago
I am withdring two withdrawal of same amount in same day but one withdrawal not received in bank account.i am sending all proof of your mail and attechment in screen shot.
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5 months ago
This complaint has been already answered by our live support and on another platform as well the payments are made from our end and due to multiple accounts of the ser and due to users tricks on all platforms we are unable to provide any assistance to this user apart from our own live support. I have attached below the confirmed transaction receipts as well.
Best Regards
Panda
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5 months ago
Thanks both parties for the reply.
Dear 9782874347mm,
I checked the bank statement documents you sent and I can see the transaction with the reference number N16******007 with the correct amount received on 09/06/2024 or 10/06/2024 already on both.
Since the allegations were proven to be a misunderstanding, we reject the complaint as unjustified.
