The player from the United Kingdom noticed a sudden reduction in his balance from £5900 to £2520 after winning live bets. Following his report to live chat about voided bets, his account was banned with claims of fraud, yet no evidence had been provided, and he believed the casino owed him £6790. The issue was resolved by the Complaints Team, who concluded that they did not have enough insight to address matters related to sports betting, resulting in the rejection of his complaint.
AngliaBet Casino - Player's account has been closed after reporting issues.
Amount: £6,790
AngliaBet Casino
Safety Index:Fresh casinoSafety Index
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6.8
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Case closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
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3 weeks ago
Utter scammer !! I’ve been playing on the site for days , by Sunday the 27th of October I had about £5900 in my balance excluding the live bets . Then in the evening of Sunday, I go back to my account to check my live bets and I notice that money from my balance has been reduced to £2520, right after that a live bet ended with a win which brought my balance to £3520 and another won that brought my balance up to £4520 . But it should have been more as some of the bets I won just got voided hours after the actual bet ended and my earnings were reflecting in my balance , this was out of nowhere . I decide to contact the live chat to report this and they tell me they will check with the traders as they don’t know , right after I reported this on live chat , not even minutes later they ban me from the account . They sent me an email saying there was evidence of fraud which they haven’t provided , they mentioned wagers when I’ve never done any bet on casinos ever …. They basically owe me £6790 all in all .
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3 weeks ago
Dear Tarz01,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what games did you play before your account was closed? Did you make bets on sports only, or did you play any casino games as well?
Did you play with or without a bonus?
Please forward me the email you received from the casino after your account was blocked to my email address: veronika.l@casino.guru. Alternatively, you may post a screenshot here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
Hi Veronika,
I only played sports , I’ve never ever touched casino ( I don’t even know how it works) . I’ve also never used any bonus .
i kindly forwarded the email to you , that they sent me and which they never responded to despite me asking for evidence of their claims and begging them to take legal actions against me should they be able to provide evidence . I played mostly tennis games before they closed my account and I was winning a lot.
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3 weeks ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
