All Wins Casino - Player has a problem with her withdrawal.

Awaiting my withdrawal payment of 977 euros which was requested in November 2019. Allwins are claiming payment was sent on the 24th December however my bank has done a trace & theres nothing. Casino seems to be reluctant to do a trace & is inventing obstacles & issues which change from day to day. I do not believe this payment has been sent; 

I have in total deposited nearly 3000 euro.
I believe this casino is in breach of numerous industry rules & regulations. The main one being encouraging players to make deposits even when withdrawals are being reviewed with no intention of paying out.  I provided all the documentation requested within days; I also repeatedly explained that my bank is a building society & they used NatWest as a intermediary bank to accept foreign payments. All of this was supported by numerous letters & bank statements. I was informed by withdrawal had been sent on the 24th December; after weeks of me having to chase them & having my emails ignored or returned. I was repeatedly given conflicting, misleading & contradictory information by everyone I spoke to.
In addition to this my funds were still showing as available to cancel on my account after over a month. This was then taken off & processed or so I was led to believe
I believe they are operating without a uk licence;  I believe this company have no intention of honouring withdrawals & needs to be closed down. Having read the reviews online I am appalled to see that it is common practice for them to withhold payments & they have been t believe this payment has been sent; 

I have in total deposited nearly 3000 euro.
I believe this casino is in breach of numerous industry rules & regulations. The main one being encouraging players to make deposits even when withdrawals are being reviewed with no intention of paying out.  I provided all the documentation requested within days; I also repeatedly explained that my bank is a building society & they used NatWest as a intermediary bank to accept foreign payments. All of this was supported by numerous letters & bank statements. I was informed by withdrawal had been sent on the 24th December; after weeks of me having to chase them & having my emails ignored or returned. I was repeatedly given conflicting, misleading & contradictory information by everyone I spoke to.
In addition to this my funds were still showing as available to cancel on my account after over a month. This was then taken off & processed or so I was led to believe

I believe they are operating without a uk licence;  I believe this company have no intention of honouring withdrawals & needs to be closed down. Having read the reviews online I am appalled to see that it is common practice for them to withhold payments & they have been blacklisted 

Dear Lyla,

Thank you for submitting your complaint. I am very sorry to hear about your negative experience. Please note, that this casino has a bad reputation, but I hope I will be able to help you nonetheless. Did the casino confirm your account was verified? Have you ever requested a withdrawal at this casino before?

Thank you in advance for a reply.

Best regards,

Kristina

Dear Lyla,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.