The player from Texas hadn't received a payout from the casino for over ten business days, and his direct emails to the casino's payment department were ignored. After we confirmed his account verification and detailed his repeated attempts to resolve the issue, we had reached out to the casino for their input. Despite the casino's lack of response, the player later confirmed that he finally received his payout, albeit with a $25 transaction fee that the casino withheld. We had marked the complaint as resolved and thanked the player for his cooperation.