The player from Thaiwan is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
22bet Casino - Player’s struggling to withdraw his winnings.
Amount: 385,000 NT$
22bet Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
I have more than $10,000 with my Master card, and now I want to withdraw my balance from my account, but I have been refused and will be required to deposit and place bets in another way. And can't tell me whether I can withdraw successfully and the amount. I think this is an unjustifiable fraud.
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1 year ago
Dear he1978,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Petronela
Thank you for your help and your case.
"If you want to use the new way of withdrawal, please deposit in this way first, the deposited funds for the odds of not less than 1.1 bets, you can withdraw normally later. Please contact us again if you refuse."
This is their response to every email, no matter what question I ask.
I found many of the same victims online, over two years ago, and nothing has changed. You deposit in other ways and then you start an endless cycle of requests for documents... In the end, there is no last, but 22bet also exists, there are victims.
Merry Christmas
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1 year ago
Petronela
22net finally agreed to my withdrawal, which has been received. Thank you for your help.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, he1978, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
